Refund & Return Policy

Last updated: [DATE]

Returns

You have 14 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.

How to start a return

Contact us at [YOUR EMAIL] with your order number and the reason for your return. We will send you return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

[State who pays return shipping costs.]

Damaged or incorrect items

Please inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us within [X] days of delivery with photos so we can make it right.

Non-returnable items

[List any items that cannot be returned, e.g. sale items or gift cards.]

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within [X] business days. For items that were offered free of charge, the refundable amount is limited to what you actually paid. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Contact

For any return question, write to [YOUR EMAIL].